Returning an unwanted item

As long as the goods are unused and in a re-saleable condition, you are welcome to return them to us and request an exchange or refund.

You must pay for returning the goods.

We recommend that you return the goods to us using a delivery service that insures you for the full value of the goods, in case they are damaged or lost in transit.

No refund or exchange will be made if the goods do not reach us.

Returning a faulty item

We strive to supply quality products to our customers, but in the unusual event that you receive a faulty item you must inform us immediately by email, tell us what the problem is, and let us know whether you would like us to send another item in exchange or refund your payment.

So that we can monitor our quality standards, we need you to return the faulty goods to us. We will reimburse you for the cost of returning the goods.

We recommend that you return the goods to us using a delivery service that insures you for the full value of the goods in case they are damaged or lost in transit.

No refund or exchange will be made if the goods do not reach us.

Refunds

A refund will be issued on receipt by us of the unwanted or faulty goods.

Any refund will be made to the credit card, debit card or PayPal account from which the payment was made.

If the goods are found to have been damaged whilst in your possession, or lost/damaged during transit and not sent back to us using a delivery service that insures you for the value of the goods, we will be unable to make any refund to you.